Indicators," in the context of performance management and measurement, are specific metrics used to assess the progress of a role, circle or member within an organization. These metrics are designed to provide quantitative or qualitative data to measure and monitor various aspects of organizational activity, from operational effectiveness to strategic outcomes.
Indicators are crucial in guiding an organization towards the achievement of its objectives. They are generally aligned with the organization's priorities and strategies, and enable performance to be measured against these objectives. Indicators can cover a wide range of areas, such as productivity, quality, profitability, customer satisfaction, standards compliance, environmental sustainability, and many others.
The use of indicators makes it possible to make informed decisions, determine where adjustments or improvements are needed, and identify long-term trends in the organization's performance. They play an essential role in performance management, strategic planning, feedback and continuous improvement.
Indicators can be expressed in the form of dashboards, graphs or reports, and their regular monitoring keeps executives and managers informed about the health and direction of the company.
In a nutshell, "indicators" are metrics used to assess the performance of a role, circle or member within the organization. They are essential for guiding the organization towards its strategic objectives, making informed decisions and promoting continuous performance improvement in various areas of activity.